FREQUENTLY ASKED QUESTIONS
"Yes, we offer warranties on our bikes. The length of the warranty depends on the specific model you purchase. For example, our entry-level bikes come with a 1-year warranty, while our high-end models come with a lifetime warranty on the frame. We also offer a 2-year warranty on all components and a 6-month warranty on labor. You can find more information about our warranties in the product descriptions on our website or by contacting our customer service team."
"Our return policy allows customers to return a bike within 30 days of purchase for a full refund, as long as the bike is in its original condition and packaging. Customers are responsible for returning the bike to our store or shipping it back to us at their own expense. If the bike has been used or is not in its original condition, we may issue a partial refund or store credit at our discretion. We do not accept returns on special orders or custom-built bikes. If you have any questions about our return policy or need to initiate a return, please contact our customer service team."
"Our return policy allows customers to return a bike within 30 days of purchase for a full refund, as long as the bike is in its original condition and packaging. Customers are responsible for returning the bike to our store or shipping it back to us at their own expense. If the bike has been used or is not in its original condition, we may issue a partial refund or store credit at our discretion. We do not accept returns on special orders or custom-built bikes. If you have any questions about our return policy or need to initiate a return, please contact our customer service team."
"Yes, we do export to Europe and have experience with the necessary regulations and procedures. We have a dedicated team that handles our exports and works closely with our customers to ensure a smooth and successful delivery process. In terms of anti-dumping, we are committed to fair and ethical business practices, and we take all necessary measures to ensure that our products are not sold at unfairly low prices. We follow all relevant laws and regulations in the countries where we operate, including those related to anti-dumping. If you have any specific questions about our exporting capabilities or anti-dumping measures, please don't hesitate to ask."
